Monday, December 30, 2019

The Loss Of Innocence Is Represented By Tim O Brien

Khushi Desai Ms. Hagan American Literature H. 11 February, 2015 In Militari Vita When soldiers come back from war they are incapable of reconnecting with their families and they are haunted by the memories. In Mark Mueller’s, â€Å"Military suicides: Arm Sgt. Coleman Bean’s downward spiral ends with gunfire,† Bean has a hard time living his life after. This idea is also reflected, by â€Å"Trouble on the Home Front,† as it describes the life of soldiers and how they have difficulty adjusting back into their normal lives. The loss of innocence is represented by Tim O’Brien’s â€Å"How to Tell a True War Story,† by the baby buffalo and its death symbolizing the death of innocence. Another idea that connects to innocence is the loss of protection and security which is in â€Å"Facing It† by Komunyakaa. Death is also seen in, the poem by Owen â€Å"Dulce et decorum est,† which describes his dying friend and his inability to save him. Another text that points out the mentally injured brain of a soldier is Many Veterans Struggle to Heal from Moral Injuries† by Silver. The soldiers that go through the horrifying experiences at war suffer with disorders like the Post Traumatic Stress Disorder that psychological injures them and causes them to think of war. This eventually leads them to choose isolation as a way to live. Soldiers go through ghastly experiences that affect them mentally for the rest of their lives. Bean has trouble reconnecting into his life as he pictures everything to be related to warShow MoreRelatedThe Things They Carried By Tim O Brien1597 Words   |  7 Pages The Things They Carried is a breathtaking and captivating powerful war story memoir, which is beautifully and intensely well written by Tim O Brien. The novel explores the physical and emotional trauma of the Vietnam War and its impact on soldiers fears. The author and protagonist Tim O’ Brien communicates provoking nonlinear narratives or frame stories through his own point of view presenting the audience with a window into the disturbing widespread, endless, and meaningless death

How to Find Statistics and Data for Your Report

Sunday, December 22, 2019

The Teaching Plan Is An Education Program - 960 Words

Lesson Content Outline The teaching plan is an education program designed to help patients who need a review of concepts for managing hypertension. However, hypertension management requires on-going education and nutritional advice with regular review and modification as the disease process progresses and the needs of the patient changes. The teaching will help patients to apply their new found knowledge to their illness. Altogether will help change the patient feeling and attitude towards hypertension, and also encourage the patients to care for themselves more effectively increasing their quality of life. The teaching plan follows the outline (Appendix A) of the lesson content which include (a) general overview of hypertension, (b) ways to control hypertension, (c) importance of blood pressure medications and being compliance, (d) how to measure a blood pressure, (e) Dietary Approaches to Stop Hypertension (DASH) Plan, (f) importance of exercising, and (g) complications seen fro m uncontrolled hypertension. Handouts (Appendix B) are given to the patient to reinforce instruction. The patient will be taught how to properly take a blood pressure and where blood pressure monitors can be purchase. The patient will then show a return demonstration how to properly monitor his blood pressure with a home machine and what a normal blood pressure should be. The healthcare provider would inform the patient to keep a record of his blood pressure reading and present them at eachShow MoreRelatedBecoming A Teacher At A Private School1680 Words   |  7 Pagesthe education system. Step two is to, decide if teaching is right for you. Obviously teaching is not the correct job for someone who does not like children. Step three, find a degree program. Step four, choose the correct specialty; in my case art. Step five, gain classroom experience. Step six, qualify for certification. Then, step seven, get hired. Which results in step eight and nine, professional expectations, benefits and teaching contracts. Finally step ten, the first year of teaching. TheRead MorePlanning For Professional Development Of Teachers1627 Words   |  7 PagesAlruyali HDL 692 The need for professional growth is constant in the Education field because teachers cannot live a lifetime on a specific set of knowledge, skills, and competencies with the open pressure and progress of knowledge that is available in this current day and age. This requires the teacher to keep informed at a level of renewed information, skills, and modern trends in teaching methods and techniques. Thus, education for teacher growth is an ongoing and continuous process. To be a teacherRead MoreUnintended Pregnancy Among Adolescents : An Important Health Challenge1224 Words   |  5 Pagesamong adolescents represent an important health challenge that requires additional teaching. An unintended pregnancy is considered to be a pregnancy that is unwanted or mistimed for any reason. Among the adolescent populations, more than 4 out of 5 pregnancies were reported as unintended (Finer, 2010). The high percentage of unintended pregnancies in adolescent females involve improper maintenance or lack of education. Approximately half of unintended pregnancies are due to contraceptive failure, largelyRead More Bilibgual education Essay894 Words   |  4 PagesBilibgual education The Detrimental Effect of an Education in a Foreign Language California passed a proposition in 1997 that ended funding for teaching children solely in their native language. Instead of these programs, opulent citizens will provide funding for the English as a Second Language (ESL) program in Californias public schools. These ESL classes will have non-native speakers learn subjects in English and their native language simultaneously. Even though the proposition passed, theRead MoreEvaluation Of A Good Will Church1066 Words   |  5 Pagesstandards in the Christian Education ministry. In the Christian Education program, the teachers are not properly trained to study Scripture and evaluate lessons based on pre-develop curriculum, and to prepare their own lesson plans. The adult teachers are volunteers only and they are intrinsic motivated to show their creativity and being enthusing in teaching of the bible among the youth and adults. The organization focus is to evaluate the Spiritual Education program with the emphasize on theRead MoreImproving Second Language Learners Through The Improvement Of Teachers Essay1061 Words   |  5 PagesAdministrators of bilingual programs are encouraged to link an active staff development policy to their school improvement plan. Therefore, all employees, teachers, and ancillary staff must be included in the staff development plan. â€Å"Thus, professional development designs must be carefully planned, monitored, and evaluated.† (Calderon Minaya-Rowe, 2003, p. 186). Moreover, the ensuing paper will develop an appropriate implementation plan for a second language learning staff development program. Besides, a listRead MoreNew Teacher Orientation And Mentoring1096 Words   |  5 PagesNew Teacher Orientation Mentoring What practices are currently in place? At the MCIU, Dr. Donna Gaffney, Director of Professional Learning is charged with designing and implementing a teacher induction program for all staff including both teaching and non-teaching professionals. During an employee s first year of service, he or she must attend five orientation meetings, three of which are with the whole organization and two of which are department specific. This allows trainings to target theRead MoreCreating Inclusive Classrooms For Elementary Education1060 Words   |  5 PagesNovember 22, 2015 To: Elementary Education Teachers From: Jill Hansen Subject: Creating Inclusive Classrooms Teachers have the challenge of providing the best education for all of the students in their classrooms. Students in the classroom are increasingly diverse and differ in language, culture, social backgrounds, talents and cognitive skills. As the movement grows to include special educational needs students in the general education classroom; teachers need to carefully structure the classroomRead MoreCharacter Education929 Words   |  4 PagesCharacter Education I read five articles on character education. These articles helped me to better understand the importance of character education and useful techniques and methods to teach children values and morals. The first article I read was Champions of a cause by Dick Riley. This article states that character education dates back to the time that the puritans came over to the new world and thought everyone should be reading the bible. They believed that that this would teach goodRead MoreInclusion Of Students With Mental Disabilities1551 Words   |  7 Pages Inclusive teaching is a term that expresses a commitment to teaching children with physical, mental, and learning disabilities in the classroom they would attend otherwise (to the greatest extent possible). In inclusive schools, support services are brought to the students as opposed to them leaving class to receive the help they require. This paper is going to focus on the inclusion of students with mental disabilities who are usually separated in special education classrooms. For parents and educators

Sarbanes Oxley Act Of 2002 - 956 Words

Sarbanes-Oxley Act In reaction to a number of corporate and accounting scandals which included Enron Congress passed The Sarbanes-Oxley Act of 2002 (SOX) (Sarbox) also known as the Public Company Accounting Reform and Investor Protection Act† and the Corporate and Auditing Accountability and Responsibility Act was enacted July 30, 2002. The Sarbane-Oxley Act is a US federal law that created new and expanded laws regarding the requirements for all US public company boards, management, and accounting firms. The act has a number of provisions that apply to privately owned companies. The Act addresses the responsibilities of a public corporation’s Board of Directors, adds criminal penalties for misconduct, and requires the SEC to create regulations that define how public corporations are expected to comply with the law. The SOX increases the penalties a company pays for fraudulent financial activity, and requires top management to provide individual verification to certify t he accuracy of financial information, while also increasing the oversight role of a company’s Board of Directors and the independence of outside auditors. The Major Elements of the Sarbane-Oxley Act 1. Public Company Accounting Oversight Board (PCAOB) Title I consists of nine sections and establishes the Public Company Accounting Oversight Board, to provide independent oversight of public accounting firms providing audit services (auditors). It also creates a central oversight board tasked withShow MoreRelatedSarbanes-Oxley Act of 2002985 Words   |  4 Pages Sarbanes-Oxley Act of 2002 Week # 2 Individual Assignment â€Æ' Sox Key Main Aspects for a Regulatory Environment Sarbanes-Oxley Act was passed in 2002 by former president George Bush. Essentially to combat the Enron crisis. The Sox Act basically has regulatory control and creates an enviroment that is looking out for the public. Ideally this regulatory environment protects the public from fraud within corporations. Understanding, that while having this regulatoryRead MoreThe Sarbanes Oxley Act Of 20021614 Words   |  7 PagesThe Sarbanes-Oxley Act of 2002 (SOX) was enacted to bring back public trust in markets. Building trust requires ethics within organizations. Through codes of ethics, organizations are put in line to conduct themselves in a manner that promotes public trust. Through defining a code of ethics, organizations can follow, market becomes fair for investors to have confidence in the integrity of the disclosures and financial reports given to them. The code of ethics include â€Å"the promotion of honest andRead MoreThe Sarbanes Oxley Act Of 2002 Essay1605 Words   |  7 Pages well-known acts have been signed into laws by the presidents at the time to protect investors and consumers alike. A brief overview of the Sarbanes-Oxley Act of 2002, a discussion of some of the provisions therein, opinions of others regarding the act and also my personal and professional opinion will be discussed below. The same will be examined about the Dodd-Frank Wall Street Reform and Consumer Protection Act. Senators Paul Sarbanes and Michael Oxley were the sponsors of the Sarbanes-Oxley Act of 2002Read MoreThe Sarbanes Oxley Act Of 20021563 Words   |  7 PagesThe Sarbanes-Oxley Act of 2002 (SOX) was enacted to bring back public trust in markets. Building trust requires ethics within organizations. Through codes of ethics, organizations conduct themselves in a manner that promotes public trust. Through defining a code of ethics, organizations can follow, the market becomes fair for investors to have confidence in the integrity of the disclosures and financial reports given to them. The code of ethics includes the promotion of honest and ethical conductRead MoreThe Sarbanes Oxley Act Of 20021015 Words   |  5 PagesThe Sarbanes-Oxley Act of 2002, also known as the SOX Act, is enacted on July 30, 2002 by Congress as a result of some major accounting frauds such as Enron and WorldCom. The main objective of this act is to recover the investors’ trust in the stock market, and to p revent and detect corporate accounting fraud. I will discuss the background of Sarbanes-Oxley Act, and why it became necessary in the first section of this paper. The second section will be the act’s regulations for the management, externalRead MoreThe Sarbanes Oxley Act Of 2002 Essay1070 Words   |  5 Pagesof Sarbanes-Oxley Act of 2002. This Act was placed into law to protect the consumer against fraudulent activity by organizations. This paper will provide a brief history of the law and discuss some of the ethical components and social implications on corporations. This research will provide information on how the Sarbanes-Oxley Act affects smaller organizations and how it encourages employees to inform of wrong doings. Brief Synopsis of Sarbanes-Oxley The U.S. Congress passed the Sarbanes-OxleyRead MoreThe Sarbanes Oxley Act Of 20022137 Words   |  9 Pagesdishonest act that remained common amongst companies such as Enron, WorldCom, and Tyco was the fabrication of financial statements. These companies were reporting false information on their financial statements so that it would appear that the companies were making profits. However, those companies were actually losing money instead. Because of these companies’ actions, the call to have American businesses to be regulated under new rules served as a very important need. In 2002, Paul Sarbanes from theRead MoreThe Sarbanes Oxley Act Of 20021525 Words   |  7 Pagesthe Sarbanes-Oxley Act of 2002 (Cheeseman, 2013). Congress ordered the Sarbanes-Oxley Act of 2002 (SOX Act) to shield customers from the fraudulent exercises of significant partnerships. This paper will give a brief history of the SOX Act, portray how it will shield general society from fraud inside of partne rships, and give a presumption to the viability of the capacity of the demonstration to shield purchasers from future frauds. History of the SOX Act Congress established the Sarbanes-Oxley ActRead MoreSarbanes Oxley Act of 20021322 Words   |  6 Pagesï » ¿Sarbanes-Oxley Act of 2002 Descriptions of the main aspects of the regulatory environment which will protect the public from fraud within corporations are going to be provided in this paper. A special attention to the Sarbanes – Oxley Act of 2002 (SOX) requirement; along with an evaluation of whether Sarbanes-Oxley Act will be effective in avoiding future frauds based on their implemented rules and regulations. The main aspects of the regulatory environment are based on the different laws and regulationsRead MoreThe Sarbanes Oxley Act Of 2002 Essay1302 Words   |  6 PagesThe Sarbanes-Oxley Act of 2002 was the result of a number of large financial scandals in the United States in the late 1990s and early 2000s. One of the most well-known corporate accounting scandals was the Enron scandal, which was exposed in 2001. Enron, an energy company that was considered one of the most financially sound corporations in the United States before the scandal, produced false earnings reports to shareholders and kept large debts off the accounting books (Peavler, 2016). Enron executives

Saturday, December 14, 2019

Ba Main Transformation Process Free Essays

string(35) " an advantage over other airlines\." Executive Summary The purpose of this report is to discuss the main theories, models, frameworks and issues in the area of operations management, using British Airways as a working model, throughout the report. It was prepares for a coursework assignment as part of a Operations Management Module Academic journals and books from the area of operations management were used to illustrate the main points in the report to give evidence and back up the information provided. Key findings of this report show how quality impacts on the development of the operations strategy in British Airways and how the key elements of design contribute hugely in operations. We will write a custom essay sample on Ba Main Transformation Process or any similar topic only for you Order Now The importance and role of supply chain was discussed and three quality control methods; Quality Sampling, Total Quality Management and ISO 9000 were evaluated to how they could improve the performance of British Airways. Conclusions were drawn and it was found that operations management, based on the points discussed is a major factor to an organisations success. Contents Page Page Number 1. Introduction4 2. BA’s Main Transformation Process 5 6 3. Quality Operations Strategy 7, 8 9 4. Design in Operations 10 4. 1Concept Generation10 2. Concept Screening10 4. 3Preliminary Design 10 11 4. 4Evaluation and Improvement11 4. 5Prototyping and final design 11 12 5. The Role of Supply Chain 13 1. Quality13 2. Speed14 3. Dependability14 4. Flexibility15 5. Cost15 6. Quality Control Methods16 1. Quality Sampling17 2. Total Quality Management 17 18 3. ISO 900018 7. Conclusions19 8. References 20 21 1. Introduction This report has been issued by University as part of this Operations Management module, in which a company will be selected and used as a working model throughout the report. The chosen company that will be used in relation to operations management is British Airways (hereafter BA). The various elements of operations management will be researched and applied to BA’s main transformation process. This will be done using academic articles and books in the area of operations management to illustrate the main points. The report will begin with an overview of BA’s main transformation process indicating key inputs and outputs and then investigate how quality might impact upon the development of the operation strategy. Next it will review the key elements of design and how this impacts on the operation. Finally the role of supply chain in BA’s operation will be discussed and three different quality control methods will be evaluated to show how these might improve the performance in operations. Conclusions will be drawn and any overriding management issues identified. . BA’s Main Transformation Process The transformation process is a â€Å"model that describes operations in terms of their input resources, transforming processes and outputs of goods or services† (Slack et al, 2008, Page 8) BA use their aircrafts and staff which allows passengers and freight to travel from one destination to another thus, making this BA’s main transformation process. The operations fu nction of a business is the arrangement of the resources which are allocated to the production and delivery of an organisations goods and services. Three roles that are important for an operations function are the implementer, supporter and driver of the business strategy. In this example the operations functions follows the inputs of the transformation process. BA’s main transformation process inputs are the 238 aircraft in service, 32 million passengers, and 760,000 tonnes of cargo that it carried in 2009/10 along with the pilots and cabin crew. These are the transforming resources which allow the operation to take place and results in the service being provided. This uses the transformed resources which can be split into two types; facilities such as the buildings and equipment, and staff who are all the people involved in the operation in some way. (ba. com) â€Å"The main activities of British Airways Plc and its subsidiary undertakings are the operation of international and domestic scheduled air services for the carriage of passengers, freight and mail and the provision of ancillary services† As BA is one of the worlds largest airlines operating internationally, the transformation process can be complicated with many units or departments interconnecting and contributing to the overall operation. Some of the operations with in BA include British Airways World Cargo carrying freight, mail and courier traffic. (ba. com) They key outputs of BA’s transformation process are the millions of transported passengers to over 300 worldwide destinations and the cargo including dangerous goods and live animals. The outputs are services and therefore intangible. 3. Quality Operations Strategy Operations strategies plan how the function will achieve future goals which are aligned with the companies overall strategy. This can be done by understanding current capabilities and limitations, exploiting current capabilities in quality and process innovation. The basic role of operations is to implement strategy. â€Å"Operations strategy concerns the pattern of strategic decisions and actions which set the role, objectives and activities of the operation† (Slack et al, 2007, Page 63) Operations are the resources that create products and services. There are four perspectives on operations strategy; top down, market requirements, bottom up and operations resources perspective. BA states â€Å"Meeting the rising expectations of our customers’ remains central to our strategy of transforming British Airways into the world’s leading global premium airline† This includes investment in their staff, aeroplanes and facilities in order to provide a premium quality service to their customers. (ba. com) â€Å"Quality is consistent conformance to customers’ expectations† (Slack et al, 2007, Page 539) Relating this to the above strategy of BA the quality of the service would be the friendly and helpful cabin crew, the flight leaving on time, clean aircraft and baggage arriving at the same time and destination as the passenger. Punctuality ensures other operational processes run smoothly and remains a key factor in whether customers would recommend British airways to other travellers† (ba. com). Therefore if BA produces a quality service to all of its customers, it is likely that they will get more business through recommendation s and giving them an advantage over other airlines. You read "Ba Main Transformation Process" in category "Papers" As the quality of service that BA provides is paramount to the customer and can be a deciding factor on repeat business, this will have to be incorporated to the overall operations strategy of the organisation for it to be a success. In BA’s 2009/10 annual report and accounts their strategy and objectives include meeting customer needs and improving margins through new revenue streams. Total Quality Management can have an influential impact on this as quality can reduce costs and increase dependability. â€Å"Lowered total quality expenditures, increased level of quality and reallocation of quality resources to prevention and away from appraisal and defect/failure correction activities† (SAM Advanced Management Journal, 1990, Page 25). This supports the above strategy of BA. TQM enables the developing of strategic thinking due to its inter-disciplinary nature† (Journal of Manufacturing Technology Management, 2004, Page 264) Overall in respect to BA this means that there has to be quality control in place for the overall strategy to be successful. When developing the operations strategy, taking quality into consideration there may be a higher cost initially, however, referring to the research a bove costs may be reduced overall due to less errors and more emphasis being placed on prevention tactics. 4. Design in Operations There are five stages of service design which will be looked at individually in relation to BA; 4. 1Concept Generation If BA were to introduce a new destination to the existing range that they already offer if they decide to follow the market requirement perspective which is â€Å"what the market position requires operations to do† (Slack et al, 2001, Page 65). A lot of people would have to be involved from management at the top down to the customers. Market research would be a good idea to get ideas and suggestions from the customers for the proposed new estination. â€Å"Operations strategy involves translating marketing requirements into operations decisions† (Slack et al, 2007, Page 63) 2. Concept Screening This stage involves the ides going through feasibility, acceptability and vulnerability evaluation. Questions such as are the resources such as aircrafts and staff available, will it be accepted and what may go wrong with it and will it all be answered and evalua ted. At this stage the ideas will progressively get fewer as each one is evaluated until there is only one possibility left. . Preliminary Design Preliminary design is the identifying of component products and services in the package, which in this case is the new flight destination in BA and the process of this will also be defined at this stage. The components of the new flight destination may be the aircraft, cabin crew, pilot, information leaflets and arrangement of new flight path and times. BA is part of a mass service process type in which there are many customers transactions therefore there is limited contact time and not much room for customisation. For example BA cannot put on a special journey for a single person as there are a range of pre-planned journeys for passengers to choose between. 4. Evaluation and Improvement Design evaluation and improvement is used to see if the preliminary design can be improves and this can be done using various techniques including quality function deployment, value engineering and taguchi methods. Looking at Quality Function Deployment (QFD), which is a technique used to ensure that the eventual design of BA’s service actually meets the needs of the customers. For example the new flight destination would have to be where the customers want to go and figure how this can be achieved. 5. Prototyping and final design The final stage of design is to turn the design into a prototype. For the new flight destination this may be running the flight on a trial basis to get reactions and feedback from the BA customers. Through the design process the five performance objectives; quality, speed, dependability, flexibility and cost will be considered. For example it can be decided if the quality of service will be the same as a regular flight or if it is going to be increased and marketed as a premium flight. Will the flight be dependable and be on a regular basis and will the cost be in relation to the service as mentioned above and if the customers will be willing to pay more. This would be classed as a product layout within BA which â€Å"involves locating the transforming resources entirely for the convenience of the transformed resources† (Slack et al, 2007, page 193). The transforming resources being the people, for example in BA as they can move through the airport in a predetermined route to enable them to get to the aircraft. 5. 0The role of Supply Chain A supply chain can be described as â€Å"A linkage or strand of operations that provides goods and services through to end customers; within a supply network several supply chains will cross through an individual operation† (Slack et al, 2007, page 402) All supply chain management has a common objective to satisfy the end customer and in the case of BA this will be the people travelling on the flight or BA’s World Cargo. As mentioned in the design process the five performance objectives; quality, speed, dependability, flexibility and cost will have to achieve appropriate levels in the supply chain. These can be looked at individually in relation to BA: 1. Quality For a flight many onboard services are required including the equipment food and drink. By the time the meal reaches the customer on the flight it has gone through many operations in the supply chain. It is important that at each stage there are minimal errors as this multiplies by the time it reaches the customer. Each stage then needs to take responsibility for its own and their supplier’s performance. This can in turn, ensure that the supply chain can achieve a high level of customer satisfaction at the end and therefore increase the chance of returning custom. 2. Speed In relation to BA, speed can mean the time it takes a customer to be served from the time they request the item to when it arrives. For example, receiving a drink in-flight. A fast response may be achieved by ensuring there is enough resources and stock, such as flight attendants and beverages within the supply chain. If there is a large amount of stock then the customers demand will be fulfilled. In order for this to be successful, the products received from further up the supply chain, such as from the manufacturers need to have fast throughput time. Achieving this allows the customer demands to be met if there is stock readily available. 3. Dependability This means that BA has to have to correct stock in the right place at the right time. The airline needs to have the correct number or supplies or more on board at the time of a flight take off to ensure the demands of the customers are met. For example â€Å"If the individual operations in a chain do not deliver as promised on time, there will be a tendency for customers to over order, or order early, in order to provide some kind of insurance against late delivery† (Slack et al, 2007, page 404) A way that BA can control their â€Å"items of low value, fairly consistent usage and short lead time† (Tersine, 1982, page 432) such as beverages is the two bin re-ordering system. This is an effective way of controlling stock levels as it can easily be seen when the re-order point is reached. 4. Flexibility Flexibility is the supply chains ability to manage changes and disturbances. If BA’s stock levels are managed this should allow flexibility so the end customer’s needs are met and done so in a responsive manner. For BA to be flexible all operations in the supply chain must also be flexible. 5. Cost At each operational stage of the supply chain costs are incurred in order to produce the final product or service. A way of reducing costs is through JIT. Just-in-time is a Japanese management philosophy which tries to eliminate waste and always improve productivity. JIT has many roles to play in an organisation as â€Å"Continuous improvement processes are associated with JIT including product quality, process efficiency, information systems and operating value-added activities more effectively while eliminating non-value-added activities† (Wild, 2002, page 61) BA may also incur costs whilst finding the right suppliers or trying to find one supplier of there required costs to cut the cost of their transactions and come to a mutually beneficial agreement for both parties. 6. Quality Control Methods Measures for quality characteristics within BA can include functionality which is how well the service does the job, for example taking people to their required destination safely. Appearance is another which relates to the decor and cleanliness of aircraft, lounges and crew. Reliability, consistency of the flight service and keeping to the allocated times is another characteristic which is important to the service that BA provides. Durability ensures that the service provided is up to date and relevant to the customers needs. Recovery is the ease with which problems can be resolved and contact between airline staff and customers. These characteristics can be measured as variables and attributes. For quality control methods to take place operations must identify how the quality characteristics can be measured and a standard to which it can be checked against. As much of BA’s quality comes down to service it can be difficult to perceive as this has no quantified measure. Quality control uses statistics, process analysis and quality standards, these attempts are to solve the root cause of any quality problems. Quality means â€Å"doing things right, first time, every time† (Slack et al, 2010, Page 505) and in turn this will have a positive effect on revenues costs and customer satisfaction. The techniques of controlling quality that will be looked at in relation to BA are; quality sampling, total quality management and ISO 9000. 1. Quality Sampling This can be done by handing out surveys towards the end of the flight to receive customer feedback. The results can then be used to determine whether or not the quality characteristics mentioned above are up to the correct standards as expected by the customers and what BA wants to achieve. This will not be 100% checking as not every person will take the time to fill this out; however it can give a good indication of BA’s performance. The results of this can then be used to find areas that need to be approved for example the courtesy of the crew or areas that are positive such are the decor and cleanliness of the aircraft. Overall if action is taken this should help to improve the performance of BA. 2. Total Quality Management Total Quality Management, (TQM) means meeting the needs and expectations of customers. This includes all costs associated with quality which are prevention, appraisal, internal and external failure costs. Prevention costs are used to save failures and errors occurring. This can be the training and development of personnel and designing and improving of services and aircrafts to reduce any quality problems. Appraisal costs that could be incurred with BA are the setting of sampling plans as mentioned above and also conducting customer surveys. Internal failure costs, dealt from within the BA may include lost time due to errors. For example if problems occur and a flight is delayed or unable to take off. If a strategy is in place this could prevent this error from happening. Finally external failure costs which are errors going out of the operation to the customer. An example can be an annoyed customer who take up the time of staff at a check in desk. The main aim of TQM is that the processes and products will be continually improved. 3. ISO 9000 Without any quality control methods there is little or no basis to measure and monitor quality performance. Certification to the ISO 9000 standard demonstrates if an organisations quality of service and products are acceptable. This may improve the performance of BA as it gives assurance to customers that the service has to be at a certain standard so therefore there could be an increase of custom. However this could prove costly to train staff and conducing audits. 7. Conclusions The main findings from this report were the effects of quality on the development of the operations strategy and how design also impacts on this within BA. It was shown how quality, speed, dependability, flexibility and cost form the basis to all the decisions that are made in the area of operations management. It was found that meeting the rising expectations of BA’s customers was paramount and quality control remained central in this. It was suggested that BA could us a survey to receive feedback to work on and improve if appropriate. This could increase the standard of quality of service within the organisation. The five stages of design in operations; concept generation, concept screening, preliminary design, evaluation and improvement and prototyping and final design were identified and evaluated. The role of supply chain was discussed against the five performance objectives; quality, speed, dependability, flexibility and cost will have to achieve appropriate levels in the supply chain. Quality and its importance were shown how it can improve the performance of BA. In final conclusion it as found that operations management, based on the points discussed is a major factor to an organisations success. 8. References LEONARD, D and MCADAM, R. , 2004. Total quality management in strategy and operations: dynamic grounded models, Journal of Manufacturing Technology Management. online]. 15(3). Pp. 254-266. Available from: http://www. emeraldinsight. com/journals. htm? issn=1741-038Xvolume=15issue=3articleid=851034show=html www. emeraldinsight. com [Accessed 12th December 2010] www. ba. com [Accessed throughout December 2010] SLACK, N. , CHAMBERS, S. and JOHNSTON, R. , 2007. Operations Management. 5th ed. Essex: Pearson Education Limited GILMORE, H. L. , 1990. Continuous Incremental Im provement: An Operations Strategy for Higher Quality, Lower Costs, and Global Competitiveness. SAM Advanced Management Journal. online]. 55(1). Pp. 21. Available from: http://web. ebscohost. com/ehost/detail? vid=10hid=112sid=a64d86a6-2b59-4820-89e8-685e3526e9e7%40sessionmgr110bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=buhAN=4601151 [Accessed 13th December 2010] SLACK, N. , CHAMBERS, S. and JOHNSTONE, R. , 2001. Operations Management. 3rd ed. Essex: Pearson Education Limited WILD, T. , 2002. Best Practice in Inventory Management. 2nd ed. Oxford: Elsevier Science Ltd TERSINE, R J. , 1982. Principles of Inventory and Materials Management. nd ed. New York, NY: Elsevier Science Publishing Co. , Inc TANNINEN, K. , PUUMALAINEN, K. and SANDSTROM, J. M. , 2010. the power of TQM: analysis of its effects on profitability, productivity and customer satisfaction. Total Quality Management Business Excellence. [online] 21(2) Pp. 171-184. Available from: http://web. ebscohost. com/ehost/detail? vid=7h id=105sid=15499fbe-0026-4e12-b2c1-b55559c94134%40sessionmgr114bdata=JnNpdGU9ZWhvc3QtbGl2ZQ%3d%3d#db=buhAN=47760259 [Accessed 16th December 2010] How to cite Ba Main Transformation Process, Essays

Friday, December 13, 2019

Back ground of Venezuela Free Essays

Gran Colombia collapsed in 1830 and out of it came Venezuela together with two other countries. Venezuela occupies an area of 912,050 sq. km. We will write a custom essay sample on Back ground of Venezuela or any similar topic only for you Order Now which is approximated to be almost three times more than the area of California. The capital city of Venezuela is Caracas and other major cities in the country are Valencia, Maracay and Maracaiba among others. In terms of climate, the country experiences tropical and temperate climate depending on the altitude. The total population is estimated to be 28 million with an annual growth rate of 1. 6%. About 96% of Venezuela’s citizens are Roman Catholics who live in the urban areas. Venezuela embraces compulsory education for at least nine years which has seen 95% of the total population become literate (Anon. 2010). There are many ethnic groups that live in the country such as the Arab, German, and Spanish. Venezuela’s export comes from natural resources such as petroleum, coal, natural gas, hydroelectric power and others. Statistics shows that the GDP is $313 billion with a per capita of $11,207 and an annual growth rate of 2. 9 percent. Government expenditure is estimated to be 27 percent of the total GDP (Anon. 2010). With the growth in the economy, most people have moved from the rural areas to settle in the urban centers leading to congestion and increased pollution. The consumer price index has been increasing significantly over the last five years. The government dictates over the economy and controls the oil company and the electricity sector. Most of the assets in the country have been nationalized denying private investors space for investments. For many years the country has been experiencing high inflation rates coupled with threats of poverty which makes it even harder for private investors (Anon. 2010). The income inequality is quite significant with some people living in poverty and others in extreme poverty. The Gini coefficient has been estimated to be 0. 41. Unemployment rate was estimated to be 6. 6 percent in the formal sectors although this does not depict a clear picture of the unemployment in the country since more than half of the total work force work in informal sector. For a long time, Venezuela has been having border disagreements with Guyana and Colombia but policies are being employed to ensure that peace is restored (Anon. 2010). Some of the problems that the country is facing can be addressed through privatization of some of the government assets. Private investors play a major role in boosting the economy of any nation. The government should embark on policies aimed at making developments in rural areas so as to increase employment opportunity and reduce congestion in the urban areas. Reference list Anon, (2010). Background Note; Venezuela, Bureau of Western Hemisphere Affairs [Flag of Venezuela], Retrieved May 12, 2010 from, http://www. state. gov/r/pa/ei/bgn/35766. htm How to cite Back ground of Venezuela, Papers

Thursday, December 5, 2019

The Changes In The Narratot free essay sample

# 8217 ; s View Of Sonny Essay, Research Paper The Changes in the Narrator # 8217 ; s View of Sonny Can one cognize another # 8217 ; s ideas? Through duologue, actions, and events, the ideas and positions of a adult male of whom we know non even a name are shown. The adult male is the storyteller of # 8220 ; Sonny # 8217 ; s Blues # 8221 ; and his ideas we are shown are those directed towards his brother. Over the class of the narrative, there are three major phases or stages that the storyteller goes through, in which his ideas about his brother alteration. We see that those phases of idea vary greatly over the storyteller # 8217 ; s life, from confusion about his brother to understanding. Each stage brings different positions of his ain duty toward his brother, his brother # 8217 ; s manhood, and his brother # 8217 ; s sense of world. Through out the narrative, three of the storyteller # 8217 ; s position are changed, the first of which is Sonny # 8217 ; s manhood. During the first stage, early in the narrative, the storyteller showed that he viewed Sonny as a kid. # 8220 ; I was get downing to recognize that I # 8217 ; d neer seen him so disquieted before # 8230 ; [ and decided this was ] one of those things childs go through and that I shouldn # 8217 ; Ts make it look important. # 8221 ; ( 49 ) This quotation mark is an illustration of how the storyteller viewed his brother. He non merely thought Sonny acted as a child, but was besides excessively immature to be be aftering a hereafter or calling. # 8220 ; He still wasn # 8217 ; t a adult male yet, he was still a kid, and they had to watch out for him in all sorts of ways. # 8221 ; ( 51 ) The storyteller decided that he would be after Sonny # 8217 ; s hereafter and when Sonny rebelled, the storyteller saw it as yet another infantile action. Another manner in which the storyteller # 8217 ; s overall position changed was his position on whether Sonny # 8217 ; s thought of world was sound. Still in the first stage, the storyteller frequently presents his position of world and when Sonny culls it, the storyteller feels Sonny is being unreasonable. For case, # 8220 ; # 8216 ; Well Sonny, # 8217 ; I said, gently, # 8220 ; you know people can # 8217 ; T ever do precisely what they want to do- # 8217 ; # 8216 ; No I don # 8217 ; t think that, # 8217 ; said Sonny, surprising me. # 8221 ; ( 49 ) Actually, Sonny understood life much more clearly than the storyteller, but the storyteller did non recognize that so. He thought that possibly Sonny was merely excessively immature or excessively high on drugs to understand what life was approximately. Finally, the 3rd position changed was the storyteller # 8217 ; s duty towards Sonny. Before the brothers # 8217 ; mother died, the storyteller promised he would take it upon himself to take attention of Sonny should the female parent dice. The storyteller viewed Sonny as a duty he had. Because of the promise made to his female parent, he felt he owed it to his female parent to take attention of Sonny. Therefore, whenever he did something for Sonny it was because his female parent had wanted him to, non because he cared about Sonny. Equally shortly as taking attention of Sonny stopped working with his agenda, he sent him to his mother-in-law # 8217 ; s house. During the narrative, nevertheless, a long separation brought the storyteller into his 2nd phase of thought, and changed his positions of Sonny. The storyteller recognized that Sonny wasn # 8217 ; t merely a child any more. Sonny had been in the Navy and had been populating on his ain for some clip. Yet he didn # 8217 ; t see him as a adult male either. # 8220 ; He was a adult male by so, of class, but I wasn # 8217 ; t willing to see it. # 8221 ; ( 52 ) He saw Sonny as a adolescent of kinds. Sonny dressed queerly, became household with unusual friends, and listened to still alien music. # 8221 ; In the storyteller # 8217 ; s eyes, Sonny unwisely thought he knew everything. Even though the storyteller # 8217 ; s positions on Sonny # 8217 ; s manhood changed, during the 2nd phase his feelings about Sonny # 8217 ; s sense of world didn # 8217 ; t. When he saw Sonny after Sonny # 8217 ; s stay in the Navy, the storyteller still viewed Sonny as if he were on drugs. # 8220 ; He carried himself, free and dreamlike all the clip, # 8230 ; and his music seemed to be simply an alibi for the life he led. It sounded merely that Wyrd and disordered. # 8221 ; ( 52 ) He thought that Sonny had been driven even farther from world than earlier. He thought that Sonny # 8217 ; s position of world was so deformed that he might every bit good have been dead. Unlike his positions on Sonny # 8217 ; s saneness, when his positions on Sonny # 8217 ; s manhood changed so he thought, did his duty toward Sonny. He began contending on a regular basis with Sonny, # 8220 ; Then [ Sonny ] stood up and he told me non to worry about him any longer in life, that as he was dead every bit far as I was concerned. # 8221 ; ( 52 ) During this clip in which the storyteller thought Sonny was moving as a adolescent he forsook his promise all together. The storyteller did non pass on with his brother at all for some clip. During this clip of no communicating, he felt that he could make nil more and could non be held responsible for what happened to Sonny. As the narrative nears completion, a individual event brings the storyteller out of the 2nd stage and into his 3rd stage. It is in this concluding pahse that the storyteller obtains a true apprehension of Sonny. The decease of the storyteller # 8217 ; s daughter Grace was so annihilating to the storyteller that he said, # 8220 ; My problem made his existent # 8221 ; ( 53 ) . The storyteller eventually felt the hurting and desperation that had plagued his brother for so long. It was at that minute that the storyteller found himself understanding Sonny # 8217 ; s manhood. He was on the same degree as his brother, and he was eventually seeing his brother as he genuinely was. When the storyteller felt these feelings he saw that Sonny was merely a adult male that was steeped in desperation and merited regard. All of the storyteller # 8217 ; s positions did non alter at one time. He had already come to accept Sonny as a adult male before his positions of Sonny # 8217 ; s saneness changed. As he listened to Sonny # 8217 ; s emotional playing, he came to the realisation that Sonny had ever understood what life was approximately. He listened to the playing and recognized it as more than simply music. Through his adverting the cup of shaking, the cup that hold the choler of the Lord, he shows he understands what Sonny has been through. He eventually knew that Sonny # 8217 ; s vocals, Sonny # 8217 ; s blues weren # 8217 ; t Wyrd or disordered but were really a manner to freedom. Finally, during the 3rd stage, the storyteller eventually started caring about Sonny alternatively of attempt to attention for Sonny. He no longer saw him as merely something to be taken attention of, he eventually began to see him as a brother. He became sensitive to what offended Sonny and took cautiousness to avoid them. He was willing to be interested in what Sonny interested in. Finally, he was willing to sit and listen to Sonny alternatively of stating him how to run his life. All of these were drastic alterations from when their female parent had foremost died and improved the brothers # 8217 ; relationship. Through out the narrative it is as if the storyteller is falling a step good. Each phase that the storyteller goes through is another flight of stepss and each flight of steps he descends brings him closer to an apprehension of Sonny. The storyteller descended one flight and it changed his positions one manner, another flight and his positions changed once more. During the whole ordeal he can see Sonny, yet his positions of Sonny are distorted or blurred. After each phase he believes his new position is the right one, nevertheless it is non until he reaches the land that he gets a true thought of what Sonny is like. It is so that he brings himself down to Sonny # 8217 ; s degree and begins seeing Sonny as an equal.

Write and Wrong free essay sample

I was never really good at school, in fact as far as our education system goes I pretty much failed at meeting the typical model of a student, but from this I have discovered my true passion. I was an undeniably intelligent child, and I relied on that during my elementary school years. I never studied for quizzes or tests and never seemed to have my homework done on time, I never listened to the teacher when they talked or paid attention to the lessons. I had a hard time focusing in class- my mind was always wandering- and I felt far more inclined to reach for one of the many books I kept hidden in my desk than to take notes.In spite of this, I did well on my assignments and my vocabulary and writing abilities were well above average. In middle school I suddenly began having a hard time with my classes. We will write a custom essay sample on Write and Wrong or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I didn’t intuitively know the material like I’d used to, so I had to study and put in effort in ways I was unaccustomed to. I struggled to organize myself (at one point my binder was actually a trash bag filled with loose papers!), and I had to find a way to balance these new expectations. As I learned to work through these initial difficulties, more challenges presented themselves. I was reduced to tears at the thought of having to stand and talk before my peers during class presentations. Teachers insisted on one â€Å"correct† way of approaching a problem, but I found myself unable to adhere to these directions and was constantly finding different solutions that made more sense to me.I struggled with following strict guidelines, showing my work a certain way in math, conforming the tone of my writing to what we were shown. However, I stillperformed well onstandardized tests, received a good result on an IQ test, and discovered I knew just as much as, if not more than, my peers did on many subjects. Eventually I began to question the style of my education rather than my own intelligence. I wondered if my academic environment was holding me back. I allowed myself to question what I was being told in the classroom and out, to search for answers that made sense to me, and to allow my unique voice and learning style to mature. This epiphany made a world of difference when it came to my confidence. For the first time I allowed myself to consider pursuing things that I had always been told I was doing wrong; so, I began to write.At first I hidmy work from everyone, afraid that the spell would be broken and I would end up right back where I started.Then one day, in an act of boldness,I showed a teacher what I had written.Her reaction surprised and amazed me; she didn’t tell me that I was approaching it wrong or that my writing wasn’t similar enough to what we had learned. She looked up, tears in her eyes, and told me that my voice carried so much raw emotion and that my writing style was unlike anything she hadread.Her response gave me the confidence to continue to share my writing and I have received nothing but positive feedback since. I know that I am destined to be a writer.I know that I have the ability to move and inspire others through my writing.Maybe in some ways I have failed at school (or maybe school failed me), but the same aversion to conformity that had caused me so much trouble in class was exactly what made my writing so great. Now that I know that I don’t need to fit the standard description of a good student to succeed, I no longer care if I’m doing things wrong as long as I’m able to write.